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Everyone desires a great experience when they approach an organization or visit a business establishment whether online or face to face, they want to know that they are valued and nurtured throughout their journey. The Client experience is comprised of four stages, the Lead/Initial stage, the Booking stage, the Onboarding stage, and the offboarding stage. As a business owner, you must ensure that your clients receive a consistent experience from start to finish.
Today, I’m taking the time out to share with you an amazing tool that will take your client experience to the next level and also help you to book & retain new clients.
So, what’s this amazing tool? The tool that I am referring to is none other than Dubsado. Yes! Dubsado for the win! 🎊
Using Dubsado will set you up for success, especially if you’re a service-based creative. Its host of features and integrations will level up your entire client experience and communication processes.
Ok, so now that I’ve disclosed which tool it is, let’s get into how it can help you nurture and impress your clients:
Client Communication
Communication is the lifeline of any business, most clients expect prompt, consistent, and thorough communication and the most effective way of getting this done is by automating all your communication correspondents. By implementing this you’re now providing them with a nurturing and crystal clear experience from the initial stage which is a step in the right direction when it comes to exceeding their expectations. An example of this is:
- Be upfront and set expectations about how and when you will handle their proceedings. Provide them with a welcome packet that will over-communicate on your policies & procedures, work hours, next steps, and how response times.
Simplify your processes
The more proactive you are, the better it will be for you and your clients. Create a solid workflow in your business that will streamline all your processes. This will help to boost your efficiency, show professionalism, and help you book more clients. An example of this is:
-Have your client fill out a questionnaire form before a consultation, this will give you the opportunity to be prepared and demonstrate knowledge & authority during your meeting.
Focus on their Touchpoint & Add Value
This point is very important if you want to build trust and a meaningful relationship with your clients. Taking the time to know and understand your clients will make them feel special and valued, and once this is reciprocated they will be extremely impressed with your service. An example of this is:
-Sending a thoughtful gift to your client is a great way to show that you are thinking about them and that you value their business.
As a service-based business owner, customer experience is the most crucial factor when it comes to standing out from your competitors and generating consistent revenue. It doesn’t matter how amazing your product is if you don’t provide clients with a great experience they have no reason to come back. Focus on providing exceptional service throughout their journey with you and they will be your brand advocates forever.
Ready to sign up for Dubsado? Use my affiliate link:https://www.dubsado.com/?c=chrissyandcocreative
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